[UgaBYTES] Fwd: Attend at Call Center Training Course and Start a Lucrative Carrier

Wed Mar 25 21:57:41 GMT 2009

---------- Forwarded message ----------
From: haque19 <haque19 at yahoo.com>
Date: Thu, Mar 26, 2009 at 12:47 AM
Subject: Fwd: Attend at Call Center Training Course and Start a Lucrative
Carrier
To: cmd at dhaka.net

--- In absoluteglobal_careermanagementgroup at yahoogroups.com, "haque19"
<haque19 at ...> wrote:

Call Center Industry in Bangladesh

Bangladesh is in the emerging process becoming the fastest growing IT
Hub in the world. Bangladesh has enormous potential in obtaining a slice
of US$600 Million Global Call Center Business by the year 2011. To avail
of the opportunity of earning these million dollars the Call Center
Industry in Bangladesh is set to require nearly 100,000 Qualified
Professionals in the next five years to cater the high demand arising
from this booming industry. In fact, the current availability of enough
Qualified Human Resources to cater this requirement is quite
`inadequate'. Which needs immediate attention as Bangladesh
unfortunately lacks behind ripping benefit from this industry by few
years. In realizing this fact, absolute global has decided in forming
the BPO Training Institute in Bangladesh with a mission for building
Quality, Educated and Suited Human Resources with "Result Oriented
Training Mechanism and Comprehensive Staffing/Manpower Solution"
filling the gap in years to come. absolute global assure Relevancy,
Reliability, Prompntness & Transparency in its endeavours to `Build
and Maintain' professional and ethical relationship.

Why Call Center Training?

The chain of development cycle came to a stage, where cost optimization
becomes inevitable but product Quality demanded highest perfection. In
the First World Countries now a days after Sales Service & Virtual
Marketing are the backbones in Profit Management, Sales Target
Achievement & Business Development. And with no wonders last decade has
seen an explosion and massive growth in Offshore Management and
Outsourcing of Business to countries as diverse as India, The
Philippines and China. These countries offered Multinational and
Corporate Organizations cost effective access to High Skilled Call
Center & Back-office Human Resources with adequate infrastructure.
Undoubtedly, there are enormous benefits to be gained from Outsourcing
but importantly Virtual Communication, Interpersonal Management and
Customer Care Skills respectively remained as important Challenges till
date.

Call Center Management

A Phone Call to a Customer often nullified as such trend puts
insignificant thoughts into the people, process or technology behind the
gadget. To the recipients, the Caller is merely a voice on the other end
of the line with some intention in Product Marketing. And for this
reason to attract attention of the Consumer over a Phone Call requires
specific Technique, Modulation, Frequency and Vibration in making every
Call unique, important and interesting to the Callers. absolute global
Course Guideline will provide detail Examining Tools covering useful
aspects of a Call Center, with precise emphasis on Organization &
Technology.

Communication Skill Development

Interpersonal and Communication Skills Management are high in priority
building a successive Career in Sales & Customer Service Industry.
Moreover in Call Center environment smartness, attentiveness,
understanding and fluency are important requirements undisputedly. Call
Center Career is often stressful and fastpaced, where constant
orientation takes place with hundreds of customers' everyday and
this prompts fine-tuning in Communication Skills, fine-tuning in
Communication Skills.

This Course Module shall examine handling Individual Personalities,
Correspondence Skill & Business Telephone Manner. These inputs are
absolute essential in establishing communication "Effectively,
Promptly & professionally" with Call Center Customers.

Customer Service Orientation

If you have just become a Call Center Customer Service Representative in
recent days, most probably you are encountering some sense of anxiety,
stress and insecurity; which is normal to most new agents. Frequently
Call Agents become uptight & concerned while handling customers'
issues one-to-one. Curriculam of absolute global has been designed to
introduce the Beginers/Ameteurs with necessary Introduction, Information
& Tools frequently required to professionally handle Customer Service
Calls in Call Center Environment. Notably, becoming a successful
Customer Service Representative requires `Finely Tuned Communication
& Interaction Skills'.

Tele Marketing

Often attempting making ones point across the phone turns to be futile &
frustrating, without desired result. Pretty obvious one would certainly
prefer to improve Conversational Skills!

Attending the course at absolute global will be about acquainting with
Time & Stress Management inputs, saving precious time of Customers with
successful output. Curriculum shall determine various `Principles &
Techniques' in Selling, Professional Presentation Approaches and
Telemarketing Legal aspects applicable to Call Center Agents. Time
Management is of essence because as the saying goes- Time is Money!

Build up your carrier at absolute global

Contact:

absolute global

House#28, Road#4, Block-D, 1st Floor, Banasree, Dhaka.

Hotline: 01819-202216 / 01911-877627

Web: www.cassiopeiagroup.com

--- End forwarded message ---

-- 
CASSIOPEIA MODE & DESIGNS LTD.
House#28, Road#04, Block-D,
Banasree, Dhaka 1219, Bangladesh.
Tel: 880-2-7101462
Fax: 880-2-8318568
Cell: 01552-356135 / 01819-270217
Web:http://www.cassiopeiagroup.com
YM: haque19
Skype: mirmhaque