[UgaBYTES] What has been the impact of the support centres to you or your community

[NKURUNZIZA Jean Paul]

Hello all,

The help desk is very important for telecentres.
For instance, as well as sustainability is concerned, the provided answers
it provides for technical troubleshooting help telecentre managers to save
some money that could be spent to pay intervention of external
technicians.
About the online support centre ( help desk), I support the Cleopa's idea
of Wiki in addition to the team.
I have made a look on the two help desks  ( English and French)and I got a
question of a kind of "interoperability" between the different help desks.
What do you think about this suggestion  : a given question and it's
reponse asked from one help desk may not be found in other help desks.
Can't it be translated in languages used by other help desks and then
posted in the databases of those help desks ?
I am not sure if the formulation of my question makes any sens :)

Sincerely
> Dear all,
>
> Its amazing and commendable how far the support centre has come, Its
> now easy to access, fast and efficient. I have used and recommended
> its vast resources to many who have equally confirmed the same.
>
> A few observations though:-
>
> 1. Is the website database driven?
>
> 2. The approach of having a few experts research and answer the
> questions posted on the support center is good because it takes
> relatively shorter time to have feed back.  However I am looking at a
> more democratic and open approach where we still have the team of
> technical experts but develop something like a wiki which is editable
> from all corners but moderated by the experts. This will be more
> inclusive and participatory.
>
> Regards.
>
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>


-- 
NKURUNZIZA Jean Paul
Président du Réseau des Télécentres Communautaires  du Burundi
Secrétaire Général de BYTC
B.P 7031 BUJUMBURA BURUNDI
Tél: 00257 22 21 96 45
Tél Mob : 00257 76 60 49 46/00257 79 981 459
Fax : 00257 212485 ou 00257 222147
E.Mail : nkurunziza at bytc.bi ou
         jnkurunz at hotmail.com
Site web : http://www.bytc.bi