[UgaBYTES] our discussion is now ON (help desk)

[ahmed digital]

dear friends
special thanks to ahmed nudula and his colleagues on the help desk or online
support centre in Ugabytes, Bangladesh, Mozambique ,  Peru ....etc

*I realise and admit the fact that Online Support Centre or help desk is an
initiative of the Ugabytes and where ever I saw a help desk sign I remember
Ugabytes specially the great man Ahmed Nudula and his colleagues who are
sitting behind this desk since 2006 offering a good services to Telecentre
movement in more  than  8 categories including management, training,
technical trouble shooting, social enterprise tool, content and services,
marketing & fund raising, evaluation and knowledge sharing . The help
deskor Online
Support Centre is very important for sustainability of the Telecentres and
it plays a key role in building the capacities of Telecentre managers and
operators. Help desk is playing also a great role in knowledge sharing and
it helps Telecentre managers and operators to mange their Telecentres in a
quick way.  The exceeding number of visitors to the help desk on Ugabytes is
a clear example of the great work done by Ugabytes or other organizations in
Bangladesh , Mozambique, Peru …etc..  I remember I wrote a message to my
colleagues in TC-MENA three months ago about online Arabic support centre
sharing the idea of Ugabytes and I hope this is the right time to start
specially they have a workshop next month and it can be one of the agenda
and by that we get the Arabic languages on the help desk. My suggestion to
improve this help desk we add the frequent asked question   **FAQs** on the
top of the pages of help desks and that will save time.*




AHMED M. M. EISA
MOBILE       00249912331155
KHARTOUM NORTH  P.O.BOX 1166  - 13311
WWW.GEDAREFCITY.ORG
http://sudantelecentreacademy.org