[UgaBYTES] Our discussion is on NOW please share with us | wider scope

[Meddie Mayanja]

Great to have this discussion. I think telecentre helpdesks as an idea have been around enough to learn from how they work. I have a few suggestions:

1 - Can each of the helpdesks ( Bengal, French, English, Portuguese etc) get a face-to-face small focus group ( say 5 -10 in each) of telecentre staff, network leaders to provide specific responses to same questions asked here? I would guess that the  biggest number of practitioners who can use helpdesks may not be online on regular basis. They may not provide feedback for that matter.

2 - Can we add questions such as technology (preferance), response time, constraints to use/access to helpdesk and opportunities for off-line searchable helpdesks. This might be an extension of question 2 - that ugabytes sent earlier. I think it would be nice to use this process for a deeper understanding of how to improve the helpdesks.

I suppose the result of this inquiry will come back to list in a summary and action points.

Best, Meddie



Meddie Mayanja
Senior Program Officer
telecentre.org, IDRC Canada
tel:  (613) 236-6163, ext 2604