[UgaBYTES] What has been the impact of the support centres to you or your community

[Cleopa Timon Otieno]

Dear all,

Its amazing and commendable how far the support centre has come, Its
now easy to access, fast and efficient. I have used and recommended
its vast resources to many who have equally confirmed the same.

A few observations though:-

1. Is the website database driven?

2. The approach of having a few experts research and answer the
questions posted on the support center is good because it takes
relatively shorter time to have feed back.  However I am looking at a
more democratic and open approach where we still have the team of
technical experts but develop something like a wiki which is editable
from all corners but moderated by the experts. This will be more
inclusive and participatory.

Regards.