[UgaBYTES] SUPPORTCENTRE UPDATE: 300 FAQs AND VISITS NEARING 500, 000

[Mwathi Francis]

Dear members,

The support centre has got a lot of questions and answers since its
revamping was done. These Questions and answers have been organized
based on categories. This summary focuses on Management and Technical
Trouble shooting categories but you can find more on this and other
categories when you visit www.ugabytes.org or go straight to
www.ugabytes.org/supportcentre .


>>Workplace Conflict Resolution among Telecentre Staff: How do I manage my Telecentre Human Resources?

Telecentre managers are responsible for creating a work environment
that enables their staff in the telecentre to thrive. If turf wars,
disagreements and differences of opinion escalate into interpersonal
conflict, as the manager you must intervene immediately. Not
intervening is not an option if you value your organization and your
positive culture. In conflict-ridden situations, your mediation skill
and interventions are critical.

>> What is Strategic Service Management?

Strategic Service Management is a mind set, a new way of thinking that
represents a fundamental shift in how businesses (telecentres) conduct
their operations. It's a new commitment-centric business strategy that
is built around a company's understanding of the power and value
associated with delivering on the commitments it makes to its users.
This new strategy is causing companies even telecentres to completely
reinvestigate how  their often sub-optimized service businesses manage
service commitments, resources, partners, knowledge and prices in
search of creative ways to harvest more profits while improving
customer loyalty and competitive differentiation. Elevating service to
a strategic level through Strategic Service Management can enable
industry leaders to completely change the playing field in their
respective industries by breaking the rules of competition and
breathing new life into companies caught in a downward spiral of
declining markets.

>> What is an intranet?

Intranet is the generic term for a collection of private computer
networks within an organization. An intranet uses network technologies
as a tool to facilitate communication between people or workgroups to
improve the data sharing capability and overall knowledge base of an
organization's employees. Intranets utilize standard network hardware
and software technologies like Ethernet, WiFi, TCP/IP, Web browsers
and Web servers. An organization's intranet typically includes
Internet access but is firewalled so that its computers cannot be
reached directly from the outside. A common extension to intranets,
called extranets, opens this firewall to provide controlled access to
outsiders. Many schools and non-profit groups have deployed them, but
an intranet is still seen primarily as a corporate productivity tool.
A simple intranet consists of an internal email system and perhaps a
message board service. More sophisticated intranets include Web sites
and databases containing company news, forms, and personnel
information. Besides email and groupware applications, an intranet
generally incorporates internal Web sites, documents, and/or
databases. The business value of intranet solutions is generally
accepted in larger corporations, but their worth has proven very
difficult to quantify in terms of time saved or return on investment.



You can visit the supportcentre at
http://www.ugabytes.org/supportcentre for more on these categories and others.


-- 
Francis Mwathi
Assistant Technical Officer
UgaBYTES Initiatives
Tel: +256414370163
Mob: +256752995063
Mob: +25472362187
Skype: francis.mwathi
G-Mail:  MwathiFrancis at gmail.com
Yahoo: compyworthy at yahoo.com
UgaBYTES E-Mail: mfrancis at ugabytes.org