[UgaBYTES] E-mail Etiquette

[robert]

Thank you so much for this information Sarah.
   
  God bless you.
   
   
  Robert

Sarah mpagi <sarah at ugabytes.org> wrote:
  Hi all,
Sharing with you interesting information sometimes we take for granted; more information http://www.itu.int/ITU-D/univ_access/telecentres/documents/ModTrainingTelecStaff.pdf 
Enjoy!

Criteria for writing good e-mail messages

1.    Keep sentences and paragraphs short and to the point

2.    When responding to a message, retain the original subject heading so recipient can follow the theme of a discussion unless you are changing the subject from the incoming message 

3.    Always include a pertinent subject title for the message. This enables recipients to locate the message quickly in their inbox.

4.    Only send messages that you would not mind seeing on the evening news. Any message you send to anyone can be forwarded to someone else without your permission. 

5.    Avoid capitalizing since this is generally considered to be the Internet equivalent of SHOUTING!

6.    Include your name at the bottom of messages as well as your other contact information.

7.    Do not use sarcasm, rudeness (flames) or complex humor. Without face to face communication, your joke may be viewed as criticism. 

8.    Do not assume that people will understand your reference to TV, sports, pop culture, or current events in your country.

9.    Do not keep the body of the original text in your replies, except as absolutely necessary since the more text there is in a message, the longer it takes to download. The longer the recipient has to stay connected to their ISP, the greater the telephone and ISP charges — particularly in the developing world. 

Cheers
Sarah



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