[UgaBYTES] Looking for Call Centre Agent Training Manual

[siyatele at workmail.co.za]

Dear Esther,

Thank you for your prompt response, the information was indeed very
useful.  But the team heading this programme has realised that based on
the required costs of setting up a call centre we are not currently ready,
instead we opted to run a call centre agent training centre which than
sends the team back to look for a TRAINING Manual.

Patricia
TASA
> A friend from the Asian region where apparently call centres are very
> popular sent me the following links as per your request about starting
> call
> centres. Let me know if they are helpful
> How to set up a call centre
> http://www.techworld.com/applications/features/index.cfm?featureid=594
>
> Call Center Software: All the software required to setup a call center.
> http://www.nch.com.au/software/callcenter.html
>
> Setting up a call centre
> http://www.thecheers.org/article_663_Setting-Up-Call-Centers.html
>
> What it takes to set up a call centre
> http://www.rediff.com/money/2004/jan/02bpo1.htm
>
> Dorothy K. Gordon the Director-General of the Ghana-India Kofi Annan
> Centre
> of Excellence in ICT advices that since MTN and Telkom South Africa have
> already been setting up call centers, you would consider meeting with them
> as well.
>
> I hope this is helpful
>
> Cheers
> Esther
>
>
> --
> Esther Nasikye
> Community Content Facilitator
> UgaBYTES Initiative
> Plot 2218 Ggaba Road
> Kampala, Uganda
> Tel: 25641370163
> skype:esther.nasikye
> _______________________________________________
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> ugabytes at lists.ugabytes.org
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>



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