[UgaBYTES] Info on call centres

[Nasikye Esther]

Hullo Patricia
A friend from the Asian region where apparently call centres are very
popular sent me the following links as per your request about starting call
centres. Let me know if they are helpful
How to set up a call centre
http://www.techworld.com/applications/features/index.cfm?featureid=594

Call Center Software: All the software required to setup a call center.
http://www.nch.com.au/software/callcenter.html

Setting up a call centre
http://www.thecheers.org/article_663_Setting-Up-Call-Centers.html

What it takes to set up a call centre
http://www.rediff.com/money/2004/jan/02bpo1.htm

Dorothy K. Gordon the Director-General of the Ghana-India Kofi Annan Centre
of Excellence in ICT advices that since MTN and Telkom South Africa have
already been setting up call centers, you would consider meeting with them
as well.

I hope this is helpful

Cheers
Esther


-- 
Esther Nasikye
Community Content Facilitator
UgaBYTES Initiative
Plot 2218 Ggaba Road
Kampala, Uganda
Tel: 25641370163
skype:esther.nasikye
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