[UgaBYTES] Online Support centre: 150 questions answered

[Luis Neves Cabral Domingos]

Hi Esther,
Thanks for that information. Regarding to the changes in the support centre i
think will be intouch with Ahmed. As you know i support centre is in
portuguese (www.caicc.org.mz/faq) but you can see how many questions/answer
are there.

regards,
Neves

On Fri, 11 Jan 2008 13:18:20 +0300, Nasikye Esther wrote
> Hi friends,
> 
> The online support centre received over 150 questions in 2007. These
> questions were in the categories of management, training, technical trouble
> shooting, social enterprise tools, content and services, marketing 
> and fundraising, evaluation and knowledge sharing.
> 
> Technical trouble shooting received the most entries with 49 
> questions asked.
> 
> Knowledge sharing had 30 questions
> Social enterprise tools  - 19
> Management -  19
> Marketing - 10
> Evaluation  - 10
> Training -  6
> Content and services had the least with 5 questions asked.
> Questions are answered by a host of experts who are scattered around 
> the world.
> 
> "In 2008, we want to concentrate on restructuring the support centre 
> and making it more accessible and user friendly," explained UgaBYTES 
> technical officer Ahmed Ndaula. All these questions and answers have 
> been edited and are available in the database.
> 
> Visit www.ugabytes.org/supportcentre to see some of the questions or 
> to ask your question Responses are usually in 36 hours.
> 
> According to Google analytic, the Support centre has over 300 visits 
> a month on average. Include questions for number of reviews from 
> Google analytic
> 
> The support centre is implemented by UgaBYTES with support from
> telecentre.org
> 
> visit http://www.ugabytes.org/supportcentre/ to ask a question
> 
> Cheers
> Esther
> 
> -- 
> Esther Nasikye
> Community Content Facilitator
> UgaBYTES Initiative
> Plot 2218 Ggaba Road
> Kampala, Uganda
> Tel: 25641370163
> skype:esther.nasikye


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Luis Neves C. Domingos
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