[UgaBYTES] Management training is necesary

Mon Oct 1 08:39:36 GMT 2007

Thanks Sarah, I also think that you should craete technical capacity for  telecentre managers to maintain equipment / trubleshooting,  monitoring community  user demands and patterns  and how to address them appropriatetly and  financial  management.  These  are  very  critical to sustainability  of Telecentres. Sustainability  is  only  posible  if  telecentre  revenue  is more than its expenditure,  which points  to the need  for building  entrepreneuship skills that can help centres to broaden their revenue base by focusing on providing both ICT and non ICT services related at the centres.
 Jjuuko

Nalwoga Sarah Mpagi <sarah at ugabytes.org> wrote: Thanks Peter, can we have other telecentre managers, identify areas needed
for capacity building?

Regards,
Sarah

> Dear Sarah,
>   I think there is need also to focus on the Content development  and data
> base management( for Income, Expenditure, and the User long) to help the
> Manager to keep track of Telecentre activities
>   And lastly, proposal writing to enable manager to lobby for funds.
>   It is also important to train the Management boards
>
>
>   I wish you good luck!
>   Peter Balaba
>
> Nalwoga Sarah Mpagi  wrote:
>   Dear all,
>
> Thanks Kimathi, you’re right. To make the trainings focused, all
> telecentre managers need to input into this by identifying areas needed
> for capacity building. It will focus the trainings and create an impact on
> how effectively and efficiently they can deliver. Meddie points out the
> importance of trainings, and said it should not even be debatable; he
> poses a question as to when we should get started by having effective
> training courses. Am quite sure that if we get an input of telecentre
> managers like Kimathi said, everything will be put in context- what is the
> training for, to create that impact.
>
> Also Esther points out a very good article of Loic Comolli, director at
> NESsT, “Ideas for social enterprising.” In the article she identifies some
> of the social enterprising ideas that telecentre managers can take note of
> in order for telecentres to become financially sustainable.
> Question is, how can we still create additional social impact, yet we
> engage in money generating activities for telecentre sustainability,
> without a mission drift? All these are answered in his article in the
> upcoming Telecentre Times issue.
>
>
>
> Regards,
> Sarah Mpagi
>
>>
>> Hullo friends,
>> I like Meddie's thinking...he seems like a 'NOW' person
>>
>>>Training is key and am sure there is no
>>>debate about it. The question is when do we start delivering effective
>> training courses? Yes, it's a big job - but - lets start.
>>
>> My thinking is whereas organistions like Ugabytes take the initiative to
>> train the telecentre managers, most likely the telecentre managers don't
>> even realise they need training. They may take it as another reason to
>> get
>> 'per diem'.
>>
>> I would like telecentre managers on this fora to outline some of the
>> issues they would like to be trained in. It will give training
>> institutions a start and which would inteurn make the trainings more
>> meaningful.
>> It's our call...
>>
>>
>> Kimathi
>>
>>
>> Meddie Mayanja wrote:
>> Well, that reads exciting! Thanks Sarah for the teaser...
>>
>> While contributing effectively to the issue at hand, the extract from
>> Peter
>> Burgess article builds an excitement for the next issue of Telecentre
>> Times.
>> I would personally want to read the whole.
>>
>> In principle, there is no chance that we can make telecentre more
>> effective:
>> responsive to community development needs, optimize resources, take
>> advantage of community information and meet their operational costs
>> without
>> developing capacity of the staff. Training is key and am sure there is
>> no
>> debate about it. The question is when do we start delivering effective
>> training courses? Yes, it's a big job - but - lets start.
>>
>> Meddie
>>
>> -----Original Message-----
>> From: ugabytes-bounces at lists.ugabytes.org
>> [mailto:ugabytes-bounces at lists.ugabytes.org] On Behalf Of Nalwoga Sarah
>> Mpagi
>> Sent: Thursday, September 27, 2007 10:11 AM
>> To: ugabytes at lists.ugabytes.org
>> Cc: ugabytes at lists.ugabytes.org
>> Subject: Re: [UgaBYTES] Management training is necesary
>>
>> Dear telecentre friends,
>>
>> During the EATLF Online and e discussions, a lot came up in regard to
>> the
>> need for training telecentre practitioners, to help improve their
>> efficiency
>> and effectiveness in their area of service delivery. As one of the
>> identified issues during the EATL discussions, was the need to build
>> capacities of telecentre practitioners in management. One of UgaBYTES
>> strategic objective is to build capacities of telecentre practitioners
>> to
>> strengthen their capacities to the service of community development.
>>
>> As Mutesi and Kimathi said, good management is essential to the success
>> of
>> telecentres. Financial management and accountability have proved a great
>> challenge to many telecentre practitioners. How one properly manages the
>> finances will help the telecentre go an extra mile. This has clearly
>> been
>> brought up by Peter Burgess in his article, "Managing Telecentres" in
>> the
>> upcoming issue of the Telecentre Times. "Accounting information is a big
>> part of good management information. Knowing where the funds come from
>> and
>> how the funds are spent and what things cost is important
>> information."says
>> Peter Burgess. It is always important to identify viable areas of
>> financial
>> investments before wasting resources to non viable activities.
>>
>> Everything is affected by the environment we live in, be it a small/big
>> enterprise, small/big organizations e.t.c. "Everything is determined .
>> by
>> forces over which we have no control. It is determined for the insect as
>> well as for the star ." Albert Einstein. How the telecentre manager
>> properly
>> manages the telecentre environment, will enable it survive longer, and
>> that
>> will render one a good manager. It is easy to manage internally but,
>> managing the actors and factors outside your operation areas is
>> essential
>> to
>> ones' survival. Also in his article, Peter Burgess says, "Good managers
>> know as much as possible about everything that impacts the telecentre.
>> This
>> is not just technology, training in sales, accounting, people, market or
>> community needs but about everything surrounding the telecentre and its
>> impact." A lot more will be found in the upcoming issue of the
>> Telecentre
>> Times. Let me leave other people to make their contributions on the
>> subject.
>> Thanks
>>
>>
>> Cheers!
>> Sarah Mpagi
>>
>>
>>
>>
>>> Hullo telecentre friends,
>>> Am glad Ugabytes has rejuvenated the management training courses for
>>> telecentre managers.
>>> Management is indeed very important in the success of telecentres.
>>>
>>> Most of the problems we face in telecentres are actually not
>>> financially driven though most people believe so. I think it starts
>>> with the management itself. If management is not financially
>>> accountable, then definitely the telecentre cannot be successful for
>> example.
>>> Management needs to be committed and creative in order to take
>>> advantage of the small opportunities that may arise that will in turn
>>> lead to the success of the telecentre.
>>> Like they say, a fish rots from the head.
>>> I know this list has actively discussed management on a number of
>>> occasions but I think a lot of talking and discussions still need to
>>> be done for people to start practicing what they preach.
>>> How can telecentre workers understand the importance of such small yet
>>> important issues like customer care?
>>> What are some of the good management practices telecentre management
>>> needs to look out for in order to realize the objectives of the
>> telecentre?
>>>
>>> Please Ugabytes members as you move to the almost defunct Buganda
>>> telecentre for the management training course, could you help and put
>>> more light on the above questions.
>>>
>>> Good luck
>>> Mutesi Peter
>>> Uganda
>>>
>>>
>>>
>>>
>>>
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>>>
>>
>>
>> --
>> Nalwoga Sarah Mpagi
>> Research Officer
>> UgaBYTES Initiative
>> Plot 2218 Ggaba Road, Kabalagala
>> Opp. Shell
>> 2nd Floor, Kangave House
>> P.O. Box 6081 Kampala,Uganda
>> Mobl: +256 772- 433158
>> Off: +256-414-267247
>> Check our web: http://www.ugabytes.org
>>
>> -----------------------------------------------
>> Together we can strengthen the telecentre movement. Have you used the
>> online
>> support-centre: http://www.ugabytes.org/supportcentre today?
>> You can get help on any issue or review questions and answers by
>> telecentre
>> practitioners. This service is a joint initiative of UgaBYTES
>> Initiative,
>> telecentre.org, IDRC, SDC and Microsoft
>> ------------------------------------------------
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>
>
> --
> Nalwoga Sarah Mpagi
> Research Officer
> UgaBYTES Initiative
> Plot 2218 Ggaba Road, Kabalagala
> Opp. Shell
> 2nd Floor, Kangave House
> P.O. Box 6081 Kampala,Uganda
> Mobl: +256 772- 433158
> Off: +256-414-267247
> Check our web: http://www.ugabytes.org
>
> -----------------------------------------------
> Together we can strengthen the telecentre movement. Have you used the
> online support-centre: http://www.ugabytes.org/supportcentre today?
> You can get help on any issue or review questions and answers by
> telecentre practitioners. This service is a joint initiative of UgaBYTES
> Initiative, telecentre.org, IDRC, SDC and Microsoft
> ------------------------------------------------
>
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> ugabytes at lists.ugabytes.org
> http://lists.ugabytes.org/mailman/listinfo/ugabytes_lists.ugabytes.org
>
>
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-- 
Nalwoga Sarah Mpagi
Research Officer
UgaBYTES Initiative
Plot 2218 Ggaba Road, Kabalagala
Opp. Shell
2nd Floor, Kangave House
P.O. Box 6081 Kampala,Uganda
Mobl: +256 772- 433158
Off: +256-414-267247
Check our web: http://www.ugabytes.org

-----------------------------------------------
Together we can strengthen the telecentre movement. Have you used the
online support-centre: http://www.ugabytes.org/supportcentre today?
You can get help on any issue or review questions and answers by
telecentre practitioners. This service is a joint initiative of UgaBYTES
Initiative, telecentre.org, IDRC, SDC and Microsoft
------------------------------------------------

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